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ICT CUSTOMER SUPPORT OFFICER-ANZSCO :313112

SKILL LEVEL 2

Skilled Occupation List
Consolidated Sponsored Occupation List
Regional Sponsored Migration Scheme Occupation List
Labour Market Testing Requirement
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ACT Australian Capital Territory Canberra
NSW New South Wales Sydney
NT Northern Territory Darwin
QLD Queensland Brisbane
SA South Australia Adelaide
TAS Tasmania Hobart
VIC Victoria Melbourne
WA Western Australia Perth

UNIT GROUP 3131: ICT SUPPORT TECHNICIANS


Description: Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Skill Level: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

- In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

- In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks
  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre
Other occupations in this Unit Group
  • 313111 - Hardware Technician
  • 313113 - Web Administrator
  • 313199 - ICT Support Technicians nec