ANZSCO 313112: ICT CUSTOMER SUPPORT OFFICER
Major Group: 3 – Technicians and Trades Workers | Sub-Major Group: 31 – Engineering, ICT and Science Technicians | Minor Group: 313 – ICT and Telecommunications Technicians | Unit Group: 3131 – ICT Support Technicians
Description: Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level 2 : Occupations at Skill Level 2 have a level of skill commensurate with one of the following:
– NZ Register Diploma or
– AQF Associate Degree, Advanced Diploma or Diploma.
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
ICT Help Desk Officer
ICT Help Desk Technician
Systems Support Officer
Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.
Specialisation titles are any commonly used titles which refer to a subset of jobs belonging to the occupation designated in the principal title. These jobs involve the performance of specialised tasks rather than the broader range of tasks usually performed in the occupation.
UNIT GROUP 3131: ICT SUPPORT TECHNICIANS
Description: Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Skill Level: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
– In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
– In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
determining software and hardware requirements to provide solutions to problems
responding to inquiries about software and hardware problems
adapting existing programs to meet users’ requirements
installing and downloading appropriate software
ensuring efficient use of applications and equipment
implementing computer networks
designing and maintaining websites
repairing and replacing peripheral equipment such as terminals, printers and modems
may work in a call centre
Other occupations in this Unit Group
313111 – Hardware Technician
313113 – Web Administrator
313199 – ICT Support Technicians nec