Major Group: 3 - Technicians and Trades Workers | Sub-Major Group: 31 - Engineering, ICT and Science Technicians | Minor Group: 313 - ICT and Telecommunications Technicians | Unit Group: 3131 - ICT Support Technicians
Description: Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Skill Level 2 : Occupations at Skill Level 2 have a level of skill commensurate with one of the following:
- NZ Register Diploma or
- AQF Associate Degree, Advanced Diploma or Diploma.
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
UNIT GROUP 3131: ICT SUPPORT TECHNICIANS
Description: Provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Skill Level: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
determining software and hardware requirements to provide solutions to problems
responding to inquiries about software and hardware problems
adapting existing programs to meet users' requirements
installing and downloading appropriate software
ensuring efficient use of applications and equipment
implementing computer networks
designing and maintaining websites
repairing and replacing peripheral equipment such as terminals, printers and modems